Shipping Policy

We want the book to reach you quickly and in good shape, with no guessing about where it is. Every order ships with tracking.

Delivery time and cost

The shipping options, the cost and the delivery estimate for your address are shown at checkout, before you pay. That estimate is worked out for your address, which is why we show it there rather than as one number on this page.

Where we ship

If your country is offered at checkout, we ship there. If it is not, we do not ship there yet. Email info@dovalee.com and we will tell you if that changes.

Tracking your order

Your tracking number is emailed to you as soon as your order ships. If you have not received it, check your spam folder, then email info@dovalee.com and we will send it again.

Wrong or incomplete address

Please check your address at checkout. If you spot a mistake, email info@dovalee.com straight away. We can change the address any time before the order ships.

Delayed or lost parcels

Weather, holidays and carrier backlogs can slow a parcel down, and we cannot control those. We also do not leave you to sort it out with the carrier on your own. If the delivery estimate you saw at checkout has passed and the book has not arrived, email info@dovalee.com with your order number. We will chase the carrier, and if the parcel is lost we will send a new copy or refund you in full, whichever you prefer, at no charge.

Damaged on the way

If the book arrives damaged, email info@dovalee.com with your order number and a photo. We will send a replacement at no charge.

Changes to this policy

We may update this policy from time to time, and any change is posted on this page. Questions about an order or this policy: info@dovalee.com.