Refund Policy
The short version: 30 days from delivery, full refund, one email. A book is hard to judge from a web page. We would rather you read it and decide than wonder whether to risk it.
Who it covers
Every order from dovalee.com. You have 30 days from the day your order is delivered to ask for a refund. The book does not have to be unread, and you do not have to give a reason. If you bought 2 or 3 copies, we refund any copies you are not keeping, at the price you paid for them.
How to ask for a refund
- Email info@dovalee.com from the address you ordered with.
- Include your order number. It is in your order confirmation email.
- One line is enough, for example: "I would like a refund for this order."
We reply with what happens next. If we need the book back, we will say so in our reply and tell you where to send it. Please do not post anything back before you hear from us.
When the money arrives
Refunds go back to the card or payment method you used. Once we send it, your bank or card company usually takes 5 to 10 business days to show it on your statement.
Damaged, misprinted or wrong book
Please check your order when it arrives. If the book is damaged, misprinted or not what you ordered, email info@dovalee.com with your order number and a photo. We will send a replacement at no charge, or refund you if you prefer.
Cancelling an order
Email info@dovalee.com as soon as you can. We can cancel any order before it ships and refund you in full. Once it has shipped, the 30-day refund above applies instead.
European Union and United Kingdom
If your order ships to the EU or the UK, you also have the legal right to cancel within 14 days of delivery for any reason. Our 30-day refund already covers this. Email info@dovalee.com and we will arrange it.
Changes to this policy
We may update this policy from time to time, and any change is posted on this page. An order is always covered by the policy that was on this page when it was placed. Questions: info@dovalee.com.